Blockbuster - nevermind

I remember being so excited about the Blockbuster Online service, well - those days are gone. My free trial ended a few weeks ago, and I sent my videos back in what I thought would be plenty of time. Ok, well apparantly not in pleny of time because Blockbuster charged me $65 for not have the videos back (URG!!!!). I utilized their online customer service program, but it was not very useful. The response I got was generic and didn't address my questions. Blockbuster received my videos the very next day but didn't refund the total amount that was deducted from my checking account. My advice - Just go to the blockbuster store, don't bother with the online - it's too much of a headache!!!